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Suzhou Shen Yue Purification Technology Co., Ltd.

Devote to become the national brand of gas industry

Provide customers with of international standard high quality product
which is "0" defects R & Dproductioncustomization

Consultation Hotline

156-0613-1715
173-7210-0565
0512-65892711-801/802/803
Service
Current location:Home » About Us » Service

—————————— To The Site Commissioning——————————

Shenyue Purification in order to ensure that the product has been debugged to achieve the optimal state, SY has compiled the operation specifications and quality control documents related to the site commissioning. The process standard, data and process are all under control in the debugging process. The debugging process is strictly according to the drawings and process requirements.
Main commissioning project
1. The user is responsible for the organization of equipment needed water, electricity, gas installation facilities and sites. Our engineer checks whether the user site has met the installation requirements of the equipment, whether the site and installation facilities, especially the air compressor, cold and dry machine location is well ventilated.
2. Check whether the equipment is complete or not when it arrives at the users. Confirm whether there is any damage due to transportation, loading and unloading.
3. Check the installation quality of the equipment, including the electrical control system, air pretreatment system, air separation system, alarm system and the details of its end quality.
4.Inspect equipment performance index such as gas pressure, flow and purity, etc..
5.The test equipment has the ability to adapt to various working conditions or other external unfavorable conditions, so as to ensure the normal operation of the unit.
6. Adjust the equipment to the state of user requirements so as to make the equipment run in low load with low energy consumption.
7. Carry out overall inspection and on-site maintenance of equipment.
8. For acceptance of products, carry out the acceptance of product and function together with the customer according to the contract, and sign the acceptance certificate.


—————————— User Training——————————

In order to enable users to grasp the operation and maintenance method of Shenyue Purification more accurately, and to ensure long-term stable operation of security system, improve the service life of the equipment, the Shenyue Purification Company has been paying great attention to user training, and established effective training methods.

Clear Equipment Responsible Person
Shenyue Purification gas equipment (nitrogen making machine, ammonia decomposition hydrogen producing furnace, and all kinds of gas purification devices) has the advantages of simple use, simple daily maintenance. But as part of enterprise production, gas equipment has the characteristics of long life without easily downtime during production. According to product characteristics, we suggest those engineers who have strong technology knowledge and strong sense of responsibility should be responsible for the use of the product (part time is ok).
Make Training Project Scientifically
After the equipment installation and commissioning process is completed, the Shenyue Purification engineer will provide professional training for the staff according to the situation of the users. The training includes the "Introduction of equipment principle", "Introduction of equipment structure and function", "Operation guide", "Equipment maintenance guide", "Site maintenance of equipment", "analysis and solution of equipment use". To make users operate, maintain and does simple troubleshooting independently as to achieve "three-know & three-understand”, which is "Understand the principle, understand the structure, understand the use, can operate, maintain, remove normal breakdown".


—————————— After-sales Service——————————

Good user service support is an important guarantee to protect users' investment, to achieve system efficiency and system efficiency. Shenyue Purification has a professional engineering and technical team for equipment maintenance with system integration experience. We will always provide you with the most professional technical and service support.
Pre-sales User Survey
Before the signing of the contract, our sales engineer will communicate with the user engineer. We will design the best plan to meet customer demand according to actual situation of the site.
Professional Training
Our professional engineers are responsible for the whole set of equipment guidance, installation, debugging and related application training.
Fast Service
After receiving the customer repair information, our engineer responds within 2 hours, and arrives at the customer's scene within 48 hours.
In And Beyond Warranty Period
Shenyue Purification provides a one year warranty for the equipment provided, and the warranty period begins with the date of acceptance. During the warranty period, the replacement of spare parts should be approved by the Shenyue Purification engineer, free replacement of machine parts and the quantity is not limited, the replacement parts are handled by Shenyue Purification Company. During the warranty period, Shenyue Purification provides free upgrade of the system software. Shenyue Purification will continue to provide high quality after-sales service although the warranty period is expired.
Set Up Computer Files
Each device has a computer file with a unique number in the user and our company. At the same time, we will remind users to regularly record the operation of the equipment, update the file information of the equipment, and improve the information management of the equipment.
Regular Telephone Reminder
Regularly remind the user to maintain, replace the vulnerable parts; irregularly conduct the product tracking service survey and after-sales service consultation.
Customer Tracking And Return Visit
In addition to the daily repair service, Shenyue Purification Company will provide a free system maintenance service; the service time is decided by the Shenyue Purification engineer and the customer consultation. Regular maintenance services, including machine inspection, performance testing and necessary mechanical or electrical adjustments. The return visit service will help SY company know the use of equipment, consult the equipment operation, diagnose and prevent faults, so as to propose a reasonable maintenance program to help users better maintain and use the equipment.
Parts Discount And Inventory
Shenyue Purification Company maintains adequate system parts inventory for this type of equipment while providing equipment and parts preferential supply services and free equipment technical advisory services to users.


—————————— Equipment Maintenance——————————

Set up correct concept of maintenance and pay enough attention to maintenance. Good operation habit and regular maintenance can prolong the normal service life of equipment, reduce energy consumption and reduce maintenance cost, also can effectively avoid the sudden trouble, greatly reduce the negative impact on production caused by fault.
Attentions In Daily Use
1.   The normal supply and normal open and close of machine needed power, water, gas, temperature; especially the power supply voltage stability, when necessary, it can be equipped with power regulator to reduce the problems caused damage to the controller and solenoid valve.
2.   Always pay attention to the inlet air volume, air temperature and pressure of the cold dry machine, keep the evaporation pressure of the dry machine between 0.4 and 0.5 MPa, and not exceed the rated value.
3.   Check the automatic drain valve of the filter and the automatic drainer of the cold dry machine every day, so as not to lose the drainage and sewage discharge function because of blocking.
4.   Check the cooling fin of the cold and dry machine regularly every week, so as not to affect the utility and life of the dryer because of bad heat dissipation.
5.   Operation and maintenance of instruments should be carried out according to the requirements. The sensitivity of the solenoid valve / pneumatic valve, the pressure range of the regulating valve, the accuracy of the gas analyzer, the compacting condition of the adsorption tower, the exhaust situation of the muffler and the cleanliness of the inner pipe of the flowmeter are examined irregularly.
6.   Inspect the heating components of the purification equipment, electrical control system, hydrogenation volume, the regeneration gas flow rate and the generation temperature and time of the drying tower.


—————————— Spare Parts Replacement Schedule——————————


Spare Parts Name

Replacement Time

Pipe Filter Element

6 months or pressure differential gauge pointer refers to the red area

Fine filter element

12 months or pressure differential gauge pointer refers to the red area

Filter element of super fine filter

18 months or pressure differential gauge pointer refers to the red area

Activated carbon

18 months

Solenoid valve

5 years

Sensors

Different sensors have different life

Pneumatic valve seal

6 years or 1 million 1500000 times' use

Dust filter element

18 months or after every sieve adding

Carbon molecular sieve

10 years (Normal use)

13X Molecular sieve

5 years or dew point drops

Carbon deoxidizer

Single tower 3 months

Hydrogen removal catalyst

5 years